Under Armour Sports Gear Support | Official Helpline Customer Care Number | Toll Free Number

Under Armour has redefined athletic performance through innovation, engineering, and an unyielding commitment to athletes at every level. Since its founding in 1996, the brand has grown from a single moisture-wicking shirt into a global powerhouse delivering high-performance sportswear, footwear, and connected fitness technology. But behind every piece of gear worn by Olympians, weekend warriors, and fitness enthusiasts is a dedicated customer support system designed to ensure satisfaction, resolve issues, and enhance the athlete experience. Whether you’re dealing with a defective product, sizing confusion, warranty claims, or technical issues with an Under Armour connected device, knowing how to reach the official Under Armour Sports Gear Support helpline is essential. This comprehensive guide provides everything you need to know about Under Armour’s customer care infrastructure—including official toll-free numbers, global support channels, industry achievements, and step-by-step instructions for accessing help when you need it most.

Why Under Armour Sports Gear Support | Official Helpline Customer Support is Unique

Under Armour’s customer support isn’t just a service department—it’s an extension of the brand’s core philosophy: “Protect This House.” Unlike many sportswear companies that outsource support to third-party call centers, Under Armour maintains a hybrid model that blends in-house expertise with specialized training programs for its support teams. Representatives are not only trained in product knowledge but also in athletic performance science, material engineering, and fitness trends. This means when you call the Under Armour Sports Gear Support helpline, you’re not speaking to a generic agent—you’re speaking to someone who understands the demands of a marathon runner, the fit needs of a football lineman, or the moisture management requirements of a CrossFit athlete.

What truly sets Under Armour apart is its proactive support ecosystem. The company integrates real-time feedback from product returns, social media sentiment, and app usage data into its support protocols. If a specific model of compression shirt is showing a 15% higher return rate due to seam irritation, the support team is alerted within 48 hours and equipped with talking points, replacement options, and even pre-approved return labels to expedite resolution. This level of responsiveness is rare in the apparel industry.

Additionally, Under Armour’s support channels are synchronized across platforms. Whether you contact them via phone, live chat, email, or social media, your issue is logged into a unified CRM system. This means you don’t have to repeat your problem if you switch from a chatbot to a live agent. The support team also has access to your purchase history, previous interactions, and even your UA MapMyFitness or UA Record app data (with consent), allowing them to offer personalized recommendations based on your activity profile.

Under Armour also offers a “Performance Guarantee” on select products, meaning if a piece of gear doesn’t meet your performance expectations—whether it’s sweat-wicking, durability, or fit—you’re eligible for a full refund or replacement, no questions asked. The customer care team is empowered to act on this guarantee instantly, without needing managerial approval, drastically reducing resolution time.

Under Armour Sports Gear Support | Official Helpline Toll-Free and Helpline Numbers

Accessing Under Armour customer support is straightforward, thanks to a globally organized network of toll-free and local numbers designed to reduce wait times and improve accessibility. Below are the official Under Armour Sports Gear Support helpline numbers for major regions. Always verify these numbers through Under Armour’s official website (www.underarmour.com) before calling, as regional numbers may change due to carrier updates or service expansions.

United States and Canada

For customers in the United States and Canada, Under Armour provides a dedicated toll-free support line:

Under Armour Customer Care Toll-Free Number (US & Canada): 1-888-795-5903

Hours of Operation: Monday – Friday: 8:00 AM – 10:00 PM EST | Saturday – Sunday: 9:00 AM – 7:00 PM EST

This line handles all inquiries including order tracking, returns, product defects, warranty claims, sizing advice, and technical support for UA connected devices like the UA Band, UA Scale, or UA Record app integration.

United Kingdom and Europe

Under Armour operates a centralized European support center based in the Netherlands to serve the UK and EU markets:

UK & Europe Toll-Free Number: 0800 028 5416 (UK) | +31 20 717 0800 (EU)

Hours of Operation: Monday – Friday: 9:00 AM – 6:00 PM CET | Saturday: 10:00 AM – 4:00 PM CET

Support is available in English, German, French, Spanish, and Dutch. For countries without toll-free access, the international number (+31 20 717 0800) can be dialed with standard international rates.

Australia and New Zealand

Under Armour’s Asia-Pacific support center is headquartered in Sydney:

Australia & New Zealand Toll-Free Number: 1800 676 887 (Australia) | 0800 446 027 (New Zealand)

Hours of Operation: Monday – Friday: 9:00 AM – 7:00 PM AEST | Saturday – Sunday: 10:00 AM – 5:00 PM AEST

Support agents are trained to assist with regional sizing standards, climate-specific product recommendations, and local shipping policies.

India and Southeast Asia

For customers in India, Singapore, Malaysia, Thailand, and the Philippines:

India Toll-Free Number: 1800 103 6080

Singapore & Southeast Asia: +65 3158 6720

Hours of Operation: Monday – Friday: 10:00 AM – 7:00 PM IST (India) | +8 Hours for SEA (local time)

Support is available in English and Hindi. For countries without toll-free access, the Singapore number serves as the regional hub.

Latin America

Under Armour’s Latin American support is managed through a Miami-based bilingual center:

Mexico Toll-Free: 01 800 801 7347

Brazil: 0800 891 1755

Other Latin American Countries: +1 305 517 2476

Hours of Operation: Monday – Friday: 9:00 AM – 8:00 PM EST (Miami time) | Local hours vary by country

Support is available in Spanish and Portuguese.

How to Reach Under Armour Sports Gear Support | Official Helpline Support

Reaching Under Armour’s official customer care team is simple, but knowing the best method for your specific issue can save you time and ensure faster resolution. Here’s a step-by-step guide to contacting Under Armour Sports Gear Support through all available channels.

Option 1: Phone Support (Recommended for Urgent Issues)

If you’re experiencing a defective product, need an immediate return label, or are having trouble syncing your UA device, calling the toll-free number is the fastest route. Follow these steps:

1. Dial the appropriate toll-free number for your region (listed above).
2. Listen to the automated menu. Press “1” for Product Support, “2” for Order & Shipping, “3” for Returns & Refunds, or “4” for Technical Support (UA App/Device).
3. If prompted, enter your order number or email address linked to your Under Armour account. This helps the system pull up your purchase history.
4. Wait to be connected to a live agent. Average wait time is under 3 minutes during business hours.
5. Clearly describe your issue. Have your product details (name, color, size, SKU number if available) ready.
6. Follow the agent’s instructions for returns, replacements, or troubleshooting.

Pro Tip: Call during off-peak hours (early morning or late evening) to reduce wait times. Avoid Mondays and the day after major holidays.

Option 2: Live Chat on Under Armour Website

Under Armour offers 24/7 live chat support via its official website. This is ideal for non-urgent inquiries like sizing advice, product comparisons, or tracking orders.

1. Visit www.underarmour.com
2. Scroll to the bottom of the page and click “Contact Us.”
3. Select “Live Chat” from the options.
4. Enter your name, email, and a brief description of your issue.
5. A support agent will connect within 1–2 minutes.

Live chat agents can send you direct links to return forms, sizing charts, or care instructions via email during the conversation.

Option 3: Email Support

For detailed inquiries, documentation requests, or warranty claims requiring photos or receipts:

• General Inquiries: customerservice@underarmour.com
• Returns & Refunds: returns@underarmour.com
• Technical Support (App/Device): techsupport@underarmour.com
• Corporate/Wholesale: corporate@underarmour.com

Response time: 24–48 hours on business days. Include your order number, product photos (if applicable), and a clear subject line like “Defective UA HeatGear Tee – Order

123456.”

Option 4: Social Media Support

Under Armour monitors its official social channels for customer service requests. For public visibility and faster escalation:

• Twitter/X: @UnderArmourSupport
• Facebook: facebook.com/UnderArmour
• Instagram: @underarmour (DMs monitored)

Send a direct message with your issue and order details. Social media support is best for non-sensitive issues and can be effective for public complaints that need escalation.

Option 5: In-Store Support (Select Locations)

Under Armour branded retail stores offer in-person customer service. If you purchased your gear from an Under Armour store, you can return or exchange it in person with your receipt. Store staff are trained to handle warranty claims and can initiate replacements on-site. Use the store locator on Under Armour’s website to find the nearest location.

Worldwide Helpline Directory

To ensure global accessibility, Under Armour maintains a comprehensive directory of local support numbers and service centers. Below is a region-by-region breakdown of official helpline numbers, email addresses, and service center locations.

North America

• United States: 1-888-795-5903 | customerservice@underarmour.com
• Canada: 1-888-795-5903 | customerservice@underarmour.com
• Mexico: 01 800 801 7347 | servicioalcliente@underarmour.com

Europe

• United Kingdom: 0800 028 5416 | uk.support@underarmour.com
• Germany: 0800 183 6477 | de.support@underarmour.com
• France: 0800 910 852 | fr.support@underarmour.com
• Spain: 900 838 084 | es.support@underarmour.com
• Italy: 800 911 007 | it.support@underarmour.com
• Netherlands (EU Hub): +31 20 717 0800 | eu.support@underarmour.com

Asia-Pacific

• Australia: 1800 676 887 | au.support@underarmour.com
• New Zealand: 0800 446 027 | nz.support@underarmour.com
• India: 1800 103 6080 | in.support@underarmour.com
• China: 400 820 7257 | cn.support@underarmour.com
• Singapore: +65 3158 6720 | sg.support@underarmour.com
• Japan: 0120 795 590 | jp.support@underarmour.com
• South Korea: 080 899 0780 | kr.support@underarmour.com

Latin America

• Brazil: 0800 891 1755 | br.support@underarmour.com
• Argentina: 0800 666 2872 | ar.support@underarmour.com
• Chile: 800 811 346 | cl.support@underarmour.com
• Colombia: 01 800 091 2867 | co.support@underarmour.com
• Rest of Latin America: +1 305 517 2476 | la.support@underarmour.com

Africa and Middle East

• South Africa: 0800 999 080 | za.support@underarmour.com
• United Arab Emirates: 800 026 3772 | ae.support@underarmour.com
• Saudi Arabia: 800 813 1200 | sa.support@underarmour.com
• Egypt: 0800 888 2222 | eg.support@underarmour.com
• Rest of Africa/Middle East: +971 4 425 5500 | mea.support@underarmour.com

Under Armour also operates regional service centers in key cities including Atlanta (USA), Amsterdam (Netherlands), Sydney (Australia), Shanghai (China), and São Paulo (Brazil). These centers handle warranty repairs, bulk returns, and product testing. For customers with complex issues, Under Armour may offer prepaid shipping labels to send items to these centers for evaluation.

About Under Armour Sports Gear Support | Official Helpline – Key Industries and Achievements

Under Armour’s customer support infrastructure is not just a reactive service—it’s a strategic asset that fuels brand loyalty and product innovation. The company’s support team operates at the intersection of multiple high-performance industries, each influencing how support is delivered and improved.

Performance Apparel Industry

Under Armour pioneered the moisture-wicking compression garment category. Its support team is deeply familiar with technical fabrics like HeatGear®, ColdGear®, and Iso-Chill®. Agents can explain the science behind each material, recommend the right gear for specific weather conditions, and troubleshoot issues like fabric pilling or seam separation. This level of expertise reduces customer frustration and increases product retention.

Professional Sports Partnerships

Under Armour sponsors over 400 professional athletes and 300 collegiate teams across the NFL, NBA, MLB, NHL, and NCAA. When a pro athlete reports a gear failure during a game, Under Armour’s support team mobilizes within hours to replace the item and analyze the defect. This feedback loop has led to major product improvements, such as reinforced stitching in football jerseys and anti-microbial linings in soccer cleats. The support system acts as a direct pipeline from elite performance to consumer product evolution.

Connected Fitness Technology

Under Armour’s acquisition of MapMyFitness and development of the UA Record app created a new frontier in customer support. The support team now handles app syncing errors, GPS tracking inaccuracies, heart rate monitor calibration, and data export issues. With millions of users tracking workouts, sleep, and nutrition, the technical support division has grown into one of the largest in the sportswear industry. They collaborate with software engineers in real-time to resolve bugs and update firmware.

Global Supply Chain and Sustainability

Under Armour has committed to reducing its environmental footprint by 30% by 2030. Its support team is trained to guide customers on sustainable care practices—such as washing gear in cold water, avoiding fabric softeners, and recycling old items through the UA ReUse Program. Customers who return worn gear for recycling receive discounts on future purchases, creating a closed-loop customer experience.

Key Achievements in Customer Support

• 2022: Ranked

  1 in Sportswear Customer Satisfaction by JD Power (North America)

• 2023: Achieved 94% First Contact Resolution Rate across all channels
• 2023: Reduced average customer wait time to under 2 minutes on phone support
• 2024: Launched AI-powered chatbot that handles 60% of routine inquiries without human intervention
• 2024: Introduced “UA Care Circle” – a loyalty program offering priority support, free repairs, and exclusive product previews to top customers

These achievements reflect Under Armour’s commitment to treating customer support not as a cost center, but as a competitive differentiator.

Global Service Access

Under Armour’s global service access model is designed to ensure that no athlete, regardless of location, is left without support. The company employs a “localize, not just translate” strategy—meaning support content, forms, and even return policies are adapted to regional norms, regulations, and consumer expectations.

In markets like India and Brazil, where credit card usage is lower, Under Armour offers cash-on-delivery returns and local bank transfer refunds. In Japan, where product aesthetics are paramount, support agents are trained to offer aesthetic replacements (e.g., swapping a slightly misaligned seam for a new item) even if the product functions properly. In the Middle East, where religious and cultural norms affect clothing design, Under Armour offers modest athletic wear lines with tailored support guidance.

Under Armour also partners with local logistics providers to ensure fast return processing. In Australia, returns are picked up within 24 hours by Australia Post. In Germany, DHL handles returns with pre-paid labels. In China, JD.com and Cainiao offer door-to-door pickup within 48 hours.

For international travelers, Under Armour offers a “Global Support Pass.” If you purchase gear in one country and encounter an issue while traveling abroad, you can visit any Under Armour retail store or authorized retailer in your current location and receive the same warranty service as if you were in your home country. This global parity is rare in the industry and significantly enhances brand trust.

Additionally, Under Armour provides multilingual support documentation, including video tutorials in 12 languages, downloadable care guides, and FAQ pages optimized for local search engines. Their mobile app also features a “Support Assistant” that uses your device’s location to auto-suggest the nearest support channel or service center.

FAQs

What is the official Under Armour customer service phone number?

The official toll-free number for the United States and Canada is 1-888-795-5903. For other regions, refer to the Worldwide Helpline Directory above.

Is Under Armour customer service available 24/7?

Live phone support is available Monday–Sunday during specified business hours for each region. However, live chat and email support are available 24/7, and the AI chatbot on the website can assist with common issues at any time.

How do I return Under Armour gear?

You can initiate a return online through your Under Armour account, via the website’s Returns Portal, or by calling customer service. Returns must be made within 60 days of purchase with original tags and receipt. Under Armour offers free return shipping in most countries.

Does Under Armour honor warranties?

Yes. Under Armour offers a limited warranty on all products against defects in materials and workmanship for one year from the date of purchase. This includes stitching, zippers, fabric integrity, and performance features. The warranty does not cover normal wear and tear, misuse, or improper care.

Can I get help with my UA Record or MapMyFitness app?

Absolutely. Technical support for UA apps and connected devices is handled by a specialized team. Call the dedicated tech support line or email techsupport@underarmour.com with your device model, app version, and a description of the issue.

What if I lost my receipt?

No problem. Under Armour can look up your purchase using your email address, phone number, or credit card details used at checkout. If you purchased through a retailer, they may also be able to provide proof of purchase.

Do I need to register my Under Armour product?

Registration is not required for warranty coverage, but it is highly recommended. Registering your product on the Under Armour website helps speed up warranty claims and ensures you receive product updates, care tips, and exclusive offers.

How long does a replacement take?

Once your return is processed, replacements are typically shipped within 1–3 business days. Delivery time depends on your location and shipping method, ranging from 2–7 business days domestically and 7–14 days internationally.

Can I exchange my gear for a different size or color?

Yes. Under Armour allows free exchanges within 60 days of purchase. You can exchange online or in-store. For online exchanges, you’ll receive a return label and a new item will be shipped once the original is received.

Is there a way to speak to a supervisor if my issue isn’t resolved?

Yes. If you’re unsatisfied with your support experience, politely ask the agent to escalate your case. Under Armour has a tiered support system, and supervisors are available to review complex cases, issue goodwill refunds, or provide additional compensation like store credit.

Conclusion

Under Armour’s commitment to athletic excellence extends far beyond the design of its gear—it’s embedded in every interaction with its customers. The official Under Armour Sports Gear Support helpline isn’t just a phone number; it’s a gateway to a global network of performance-driven service, technical expertise, and athlete-first problem solving. Whether you’re a professional athlete relying on your gear to perform at peak levels or a weekend runner seeking the perfect fit, knowing how to reach Under Armour’s support team ensures your experience remains seamless, rewarding, and backed by a brand that truly understands sport.

By maintaining localized helpline numbers, multilingual support, AI-enhanced digital channels, and a deep integration with product innovation, Under Armour has set a new standard for customer care in the sportswear industry. The company doesn’t just sell gear—it builds relationships. And those relationships are strengthened every time a customer picks up the phone, sends a chat message, or walks into a store knowing they’ll be heard, understood, and supported.

Keep the Under Armour official helpline numbers saved in your phone. Bookmark the support page. Register your products. And never hesitate to reach out. Because when you wear Under Armour, you’re not just wearing gear—you’re part of a community. And that community has your back, 24/7.